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Many times, part of a website redesign includes a complete rebranding. Even if you’re only redesigning your website, though, it makes sense to update all of your digital properties to reflect the look and feel of your new site. 

Nowhere is this more apparent than in email design. Your email marketing and communications are a vital extension of your web presence in the eyes of your stakeholders. Email’s also the second most-viewed digital asset you have after your website. Your social media properties may have more followers, but they’ll tend to consume your content from their own accounts, only looking at your social profile once, when they sign up. Any branding you do on these profiles is not wasted, but it also won’t be seen a lot by your customers.

Email, on the other hand, arrives in their inboxes every week or month, straight from you. Many consumers have images turned off, or read your emails on feature phones with limited capacity for visuals, but for a majority,  your email will arrive complete with some branding elements. Thus, it presents a great opportunity to reinforce your brand. When your brand experience is strong on your site, you want customers loyal enough to subscribe to your list to have that same great experience when opening your emails.

How do you carry over the look and feel of your website to the very different medium of email? You don’t—not entirely. You translate elements to provide the same experience, often with very different visuals.

Here are some tips when building a new email to match your relaunched website:

  • Look at the dominant colors in your design, including which are the most prominent. Try to use the same colors in the same proportions, but mix it up a bit. Perhaps blue dominates in your website, and you use a balance of blue and yellow in your email.
  • Simplify all layouts. Multiple columns don’t work well in emails, so if you have a three-column layout for your homepage, try a one- or at most two-column layout for your emails.
  • Think of the types of images you use on your site. Do you have candid shots of your team, beautifully staged product photography, witty illustrations? Assemble a library of images with the same style for whoever creates your emails. That way, it’ll always be easy to add consistent visuals.
  • Remember to have multiple templates for different occasions. At the very least, you need a template for newsletters, brief announcements, and events or offers. For a quick, consistent set, simplify your newsletter template for the shorter forms.
  • Focus on headers, footers, shapes of content boxes, and other major features. These are the easiest to translate into the email format. They also have the most impact in creating a feeling that emails and the website are consistent.

Email communications that carry over the look of your website are an essential for most marketers. With thought, a step back from your design, and a deep feel for your brand, emails can be consistent with your site, yet meet the unique requirements of the form.  

 

Christina Inge
Sep 19, 2011
Brand, Design

Last week, I presented at a webinar hosted by Acquia: “B2C Branded Communities: Delivering ROI, Making Customers Happy.” In it, we looked at ways that consumer companies are using online communities to drive stronger engagement with their customers, leading to higher customer loyalty and, along the way, greater revenue. 
What we’ve seen when we build communities is that there’s a predictable trajectory that people follow when becoming more engaged with your brand:

  • They start out with actions that are low in time commitment, such as following you on Twitter, liking you on Facebook, or just reading content on your social media channels.
  • If they like what they see, and like your brand, they’ll move along quickly to more involved ways of interacting with your brand, such as rating products on your site and sharing or retweeting interesting posts.
  • At some point, though, they cross the dividing line between lurker and member. Signing up for your online community signifies that they’re willing to engage more deeply with your brand, starting conversations that identify their needs as a consumer. From providing more contact information to giving you insights into their preferred product features, they’re articulating that they want to make themselves heard, and hear what your brand is saying.

A select few of these community members will grow into advocates for your brand, the final step on the engagement trajectory:

  • Talking about your products or services with others
  • Sharing ideas for new products
  • Providing trusted feedback on products

One of the challenges we’ve seen for any community engagement strategy is getting customers over the “dividing line” between a lurker and a true community member. And it’s crucial to get people over that line, because that’s where you can start to really understand your customers, segment them for targeted, relevant messages, and build a solid relationship with your customer base.

Next Week: Part 2: Determining if customers are ready to move over the engagement line

 

Jason Smith
Jul 25, 2011
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